Account & Login
Account Settings
See all articlesHow can I change my account password?
To change your account password, follow these steps:
1) Click on the ME page
2) Click on the three dashed lines at the top right of the page
3) Click on Settings
4) Click on Account & Security
5) Click on Login PWD
How can I change my trade password?
To change your trade password, follow these steps:
1) Click on the ME page
2) Click on the three dashed lines at the top right of the page
3) Click on Settings
4) Click on Account & Security
5) Click on Trade PWD
Does the Tradesk APP have two-factor authentication?
Yes, Tradesk does have two-factor authentication.
To enable it and check your device list, follow these steps:
1) Click on the ME page
2) Click on the three dashed lines at the top right of the page
3) Click on Settings
4) Click on Account & Security
5) Click on Two-Factor Authentication
How can I change the APP language?
To change the language of the APP, follow these steps:
1) Click on the ME page
2) Click on the three dashed lines at the top right of the page
3) Click on Settings
4) Click on Language
How can I change the APP theme?
The Tradesk APP comes in a light and a dark mode theme.
To change between the two, follow these steps:
1) Click on the ME page
2) Click on the three dashed lines at the top right of the page
3) Click on Settings
4) Click on Theme
Account Management
See all articlesHow do I change my email address?
To change your email address:
1) Click on the ME page
2) Click on the three dashed lines at the top right of the page
3) Click on Settings
4) Click on Account & Security
5) Click on Email
How do I update my phone number?
To update your phone number:
1) Click on the ME page
2) Click on the three dashed lines at the top right of the page
3) Click on Settings
4) Click on Account & Security
5) Click on Mobile
Are there any Account Maintenance fees?
There is an account maintenance fee of $5 per year. This can be waived if the account balance exceeds $1,000.
Is there an Account Inactivity fee?
If your account remains inactive for 12 months, an inactivity fee of $5 per year will be incurred. This can be waived if the account balance exceeds $1,000.
Is there a fee to place a broker assisted trade?
Broker Assisted Trades will incur a fee of $30/trade for Stocks and ETFs. For Options, the broker assisted trade fee is $30 + $0.60/contract.
Can I cancel my account?
You can cancel your account at any time.
To do so follow these steps:
1) Click on the ME page
2) Click on the three dashed lines at the top right of the page
3) Click on Settings
4) Click on Account & Security
5) Click on Account Cancellation
6) Read the risk notice and acknowledge that you have done so, after which you can proceed with submitting your request