Incoming Transfers

As long as your assets are eligible to be held on our platform, transfers can be initiated via Automated Customer Account Transfer Service (ACATS). This allows you to partially or fully transfer in positions in-kind from an existing account at another brokerage firm into your Tradesk brokerage account.

For a partial ACAT transfer, you can select which assets (stocks, ETFs, cash) you’d like to move into your Tradesk brokerage account.

For a full ACAT transfer, we’ll submit a request to the other brokerage firm to deliver all assets into your Tradesk account.

Keep in mind: 
• We currently only are able to perform ACAT transfers for individual cash or margin accounts, and the account titles would need to match.
• We don’t support trust or entity account ACAT transfers at this time 
• The delivering firm is responsible for sending over the account cost basis information within a certain time period. If you have any cost basis questions regarding an account transfer, please contact the delivering brokerage firm.

How to initiate an ACAT transfer via app: 

1. Navigate to the Me page (person icon) at the bottom right hand corner
2. Tap the Transfer button, or click the 3 bars at the upper right hand corner and choose Account Transfer
3. Select the brokerage firm of the account you’d like to transfer. If you can’t find it, tap Other Brokers to search
4. Read the acknowledgements, and click Continue
5. Enter the outgoing account number, then hit Continue
6. Review the question regarding which assets are held, choose the appropriate answer, and hit Continue

7. Choose either a Full or Partial transfer

   -> If you select Yes, it does, you will be prompted to proceed with a partial transfer. Only eligible assets can be transferred to our platform.

8. If selecting a partial transfer, enter the cash and positions you’d like to transfer, then hit Continue to review and submit.
9. If Full was selected, you’ll be prompted directly to review and submit.

The below information may also be required when you submit delivery or outbound transfer instructions to the other broker.

For transfers of US assets:
Broker Name: Velox Clearing, LLC
Company Name: Tradesk Securities, Inc.
DTC Code: 3856
Account Number: Your Tradesk Account Number
Contact Person: Settlement Team
Contact Information: support@tradesk.co or 1 (888) 820-9887

An identical account name is required. For successful asset transfers, the account name on the delivering brokerage should match your Tradesk account name.
 

Keep in mind: The delivering brokerage firm may charge you for outgoing transfers. You may want to contact the delivering firm to confirm whether they charge any outgoing transfer fees. Please ensure that there is sufficient cash available for any potentially incurred transfer fees so that no trading restrictions occur.

ACATS (Automated Customer Account Transfer Service) is a system that automates and allows for the electronic transfer of eligible assets (typically stocks, ETFs, etc.) in a customer account from one brokerage firm to another. ACAT transfers can be submitted either as a full or partial transfers of assets.

Please note that not all assets are eligible to be transferred to our platform. If you have any questions as to whether an asset is transferrable, please don't hesitate to reach out to us.

ACAT transfers typically take approximately 5-7 business days to process. However, delays may occur if your outgoing account type or registration differs from your Tradesk account. Delays can also occur if you have any activity in your outgoing account (unsettled stocks, ACH transactions, etc). Please contact us if your transfer is pending for more than 7 business days.

Once you have submitted an ACAT transfer request for either a partial or full transfer, our team will reach out to you if any additional information is needed.

Typically, we will first need a copy of your most recent brokerage statement before we can proceed with initiating the transfer.

If we are still waiting on a copy of a brokerage statement, this can cause delays with your transfer request.

Other reasons may include:

1. A transfer of unsupported securities such as bonds, mutual funds, OTC securities, or other securities not eligible to be held on Tradesk's platform.
2. Your account has insufficient cash to cover the outgoing broker’s transfer fees.
3. There is a negative balance, margin loan, or account restrictions on your outgoing brokerage account.
4. There are pending trades that were submitted during the transfer process.
5. There is a mismatch in the account titling, account registration, or tax ID.
6. An incorrectly entered account number
7. An attempt to transfer in a margin balance or options positions, but your Tradesk brokerage account isn’t yet enabled for margin or options.

If your transfer is delayed or has been rejected, please contact us at support@tradesk.co for help.

A change in the reflected cost basis for your positions may occur if Tradesk does not receive the original cost basis information from your delivering brokerage firm for the transferred shares. If this occurs, the cost basis information displayed in your Tradesk account would then be based on the position's closing price on the day the position transferred into your Tradesk account.

The performance (P&L) you see in Tradesk is calculated based on this displayed cost basis price. This P&L is for visual display purposes only.

The true cost basis on the position will not be affected, as your original cost basis is unchanged on your tax documents. 

Yes. If your transfer was rejected, you'll need to submit a new transfer request for processing. Please contact our team for any questions regarding rejected transfers.

Incoming stock transfer requests to Tradesk may be rejected or pending for greater than 7 business days due to some of the following reasons:

1. A transfer of unsupported securities such as bonds, mutual funds, OTC securities, or other securities not eligible to be held on Tradesk's platform.

2. Your account has insufficient cash to cover the outgoing broker’s transfer fees.

3. There is a negative balance, margin loan, or account restrictions on your outgoing brokerage account.

4. There are pending trades that were submitted during the transfer process.

5. There is a mismatch in the account titling, account registration, or tax ID.

If your transfer is delayed or has been rejected, please contact our team at support@tradesk.co and we can assist with further information.