Once you have submitted an ACAT transfer request for either a partial or full transfer, our team will reach out to you if any additional information is needed.
Typically, we will first need a copy of your most recent brokerage statement before we can proceed with initiating the transfer.
If we are still waiting on a copy of a brokerage statement, this can cause delays with your transfer request.
Other reasons may include:
1. A transfer of unsupported securities such as bonds, mutual funds, OTC securities, or other securities not eligible to be held on Tradesk's platform.
2. Your account has insufficient cash to cover the outgoing broker’s transfer fees.
3. There is a negative balance, margin loan, or account restrictions on your outgoing brokerage account.
4. There are pending trades that were submitted during the transfer process.
5. There is a mismatch in the account titling, account registration, or tax ID.
6. An incorrectly entered account number
7. An attempt to transfer in a margin balance or options positions, but your Tradesk brokerage account isn’t yet enabled for margin or options.
If your transfer is delayed or has been rejected, please contact us at support@tradesk.co for help.