Tradesk Support

Before you can start trading with Tradesk, we need to collect some personal information to proceed. As a registered broker-dealer, we’re required by federal law, as well as by regulatory organizati...

ACAT transfers typically take approximately 5-7 business days to process. However, delays may occur if your outgoing account type or registration differs from your Tradesk account. Delays can also ...

Tax day is in mid-April for many investors in order to file for the previous tax year, unless an extension has been granted. For the most up to date information regarding tax dates please visit the...

A long put strategy involves buying a put option, which gives you the right—but not the obligation—to sell a stock or exchange-traded fund (ETF) at a set price (called the strike price) before the ...

US options trading hours are typically the same as regular US stock market hours. Typically, most equity and ETF options are available to trade 9:30am to 4pm ET, Monday through Friday (excluding ho...

If your account equity drops below the margin maintenance requirements (25%-100% of the market value or higher, depending on Velox's margin maintenance requirements for that particular position), w...

Buying power, also referred to as excess equity, is the money an investor has available to buy securities in a trading context. Buying power equals the total cash held in the brokerage account plus...

A GTC order is an order to buy or sell a stock that lasts until the order is completed or canceled. Generally, all open GTC orders expire 60 calendar days after they are placed on Tradesk. You can ...

If your account remains inactive for 12 months, an inactivity fee of $5 per year will be incurred. This can be waived if the account balance exceeds $1,000.

Your cash available to withdraw may be less than your available cash balance for the following potential reasons: Withdrawal Holding Period If you deposit funds via ACH, that deposit will need to r...