Tradesk Support

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  • Good-Til-Cancelled (GTC)

    A GTC order is an order to buy or sell a stock that lasts until the order is completed or canceled. Generally, all open GTC orders expire 60 calendar days after they are placed on Tradesk. You can ...

  • Is there an Account Inactivity fee?

    If your account remains inactive for 12 months, an inactivity fee of $5 per year will be incurred. This can be waived if the account balance exceeds $1,000.

  • Why can't I withdraw my cash immediately?

    Your cash available to withdraw may be less than your available cash balance for the following potential reasons: Withdrawal Holding Period If you deposit funds via ACH, that deposit will need to r...

  • How can I change the APP language?

    To change the language of the APP, follow these steps:1) Click on the ME page2) Click on the three dashed lines at the top right of the page3) Click on Settings4) Click on Language

  • Will applying for a brokerage account with Tradesk affect my credit history/score?

    Applying for an account with us will not affect your credit score in any way. Although a new account application will require certain identity verification steps, we do not run a credit check.

  • Why is my ACAT transfer request still pending?

    Once you have submitted an ACAT transfer request for either a partial or full transfer, our team will reach out to you if any additional information is needed. Typically, we will first need a copy ...

  • What’s a 2439?

    Form 2439 is a notice to shareholders of undistributed long-term capital gains. You might get a Form 2439 if you owned shares in a specific Mutual Fund or Real Estate Investment Trust (REIT).

  • Trading Long Puts

    As a stock's price falls, the price of a put option typically rises. This is because put options generally move in the opposite direction of the underlying stock. So, if you expect a stock’s price ...

  • Securities Market Value

    The price at which a security is trading and could presumably be purchased or sold.

  • Stop-limit Order

    A stop-limit order is triggered at your pre-specified stop price and will be filled at your pre-specified limit price or better.