Tradesk Support

PO boxes can only be used for your mailing address. You need to provide a physical address for the home and/or company address listed on your brokerage account.  

A change in the reflected cost basis for your positions may occur if Tradesk does not receive the original cost basis information from your delivering brokerage firm for the transferred shares. If ...

You’ll get a series of Form 480.6 if you receive dividends, interest, gross proceeds, or other reportable payments from a company domiciled in Puerto Rico in 2023, or you were a resident of Puerto ...

A covered call strategy can be useful when you expect a stock’s price to rise slightly or remain relatively stable in the near term. It’s a way to potentially generate extra income from stock you a...

There are a number of reasons why your stock order could have been rejected: Your limit order is too aggressive:  Your limit order may also be rejected if it fails one of our risk checks. Risk chec...

A stop order is triggered at a pre-specified stop price and will be filled at market price once triggered (it becomes a market order). If the market price never reaches the stop price, the order wi...

Incoming ACH or check transfers can be reversed for multiple reasons, such as insufficient funds, frozen bank accounts, transaction limits, or mismatches in account names. To avoid transfer reversa...

You can cancel your account at any time.To do so follow these steps:1) Click on the ME page2) Click on the three dashed lines at the top right of the page3) Click on Settings4) Click on Account & S...

No - the only alternative would be an ITIN. Tradesk also accepts valid ITINs (Individual Taxpayer Identification Number).

Yes. If your transfer was rejected, you'll need to submit a new transfer request for processing. Please contact our team for any questions regarding rejected transfers.